Privacy Policy

1. Introduction

Welcome to Proofwave. This Privacy Policy explains how Proofwave collects, uses, and safeguards information when you use proofwave.ai, app.proofwave.ai, and related services (collectively, the Service).

By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

2. Definitions

3. Information We Collect

Depending on how you use the Service, we may collect:

• Account data (name, email, company, billing details)
• Customer-submitted testimonial content (text, audio, video, attachments)
• Usage data (IP address, browser type, pages viewed, timestamps)
• Support and communication data
• Cookie and device identifiers

4. How We Use Information

• Provide, maintain, and improve the Service
• Authenticate users and secure accounts
• Process billing and subscription management
• Support testimonial workflows and content publishing
• Provide customer support and respond to requests
• Monitor performance, prevent abuse, and troubleshoot technical issues
• Comply with legal obligations

5. Legal Bases (GDPR)

Where applicable, we process personal data based on one or more legal bases: performance of a contract, legitimate interests, consent, and compliance with legal obligations.

6. Cookies and Tracking

We use cookies and similar technologies for session management, preferences, analytics, and security. You can control cookies through browser settings, but some Service features may not function properly if cookies are disabled.

7. Data Retention

We retain personal data for as long as needed to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and account status.

8. Data Sharing and Disclosure

We may share personal data with:

• Service providers who process data on our behalf (hosting, analytics, billing, support)
• Affiliates and subprocessors under contractual safeguards
• Authorities when required by law
• A successor entity in merger, acquisition, or asset sale contexts

9. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

10. Security

We implement administrative, technical, and organizational safeguards to protect personal data. No internet transmission or storage system is guaranteed to be fully secure.

11. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete personal data
• Object to or restrict certain processing
• Request portability of personal data
• Withdraw consent where processing relies on consent

To make a request, contact us at support@proofwave.ai.

12. Children's Privacy

The Service is not intended for children under 18, and we do not knowingly collect personal data from children.

13. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates become effective when posted on this page.

15. Contact Us

Questions about this Privacy Policy can be sent tosupport@proofwave.ai.